About Ulysses Learning
Ulysses Learning helps global organizations improve customer service, sales, and coaching results at all points of customer contact. Research-based training methodologies and real-world best practices support growth and development for learners worldwide.
The Challenge
The project managers and consultants at Ulysses Learning needed to measure the performance of their agents with clients. They also needed to track and verify outcomes to ensure their implementations were effective.
Ulysses Learning was using a simple survey form to gather data. They identified the need for a more advanced survey tool that could provide a detailed assessment of how agents and coaches were performing. Once the decision was made to expand this functionality, they evaluated Sogo and quickly recognized the opportunities in Sogo’s robust offering.
The Solution
Sogo’s advanced and easily customizable survey features enabled Ulysses Learning to quickly turn a client requirement into an engaging survey that could be deployed in hours, not days. Reducing their survey design time meant Ulysses Learning could redirect their efforts to other areas that would have a greater benefit to their clients.
Ulysses Learning quickly found additional value in Sogo beyond their intended use, uncovering new opportunities to collaborate effectively with their clients. They were able to develop a Prospect Survey that opened new doors and set a baseline for their entire relationship with clients.
Not only were they able to gain new business, Ulysses Learning was also able to expand their engagement with existing clients and grow the relationships. The ability to easily customize, distribute, and analyze surveys using Sogo has enhanced the ongoing value Ulysses Learning delivers to their clients.
