The customer experience platform

inspiring brand champions.

Engage your customers at every point on the journey with your company—and keep them coming back.

Capture the voice of the customer — and take action

Engaging customers means more than collecting feedback about their experiences. A complete customer experience platform, SoGoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.

With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.

Build relationships that last

Solid customer experience software helps you craft a foundation of trust and loyalty with your customers, and create advocates who are passionate about your company.

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Gather feedback

Collect both positive and negative customer feedback across multiple channels and touchpoints

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Respond quickly

Deliver consistent but individually tailored responses to customer feedback

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Analyze key metrics

Break down the numbers and dive into the experiences that make up the real VoC story

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Discover insights

Make data-informed decisions based on accurate information, trends, and patterns

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Improve retention

Promote efficiency and break down communication and data silos to provide timely communication with customers

Go for the “wow” factor.

Meet the customer experience platform that uncovers customers’ real motivations, enabling you to create truly memorable experiences.


Address pain points in real time

Respond quickly to customer issues, adapt to evolving demands in the marketplace, and align people, processes, and technology to meet current and future challenges.

Monitor customer sentiment

Track key metrics across seamless multi-channel feedback and turn detractors into promoters to boost your Net Promoter Score.

Make the data work for you

Discover trends and patterns in customer sentiment and make course corrections where (and when) they matter most.

No more guesswork

Customer experience management is more than measurement—with SoGoCX, you develop a snapshot of your customers at multiple touchpoints during their interactions with your company. And with that kind of data at your fingertips, you’ll know what it takes to more deeply engage your customers and reduce churn.

Proactive, not reactive.

SoGoCX delivers a comprehensive customer experience software solution to streamline the customer journey -- every step of the way.


Build business value from the very start


Bring together CX data and operational data


Identify the best actions for the biggest ROI


Collect multi-channel feedback across the customer journey


Respond and close the loop across any channel


Systematically monitor all touchpoints and data

Join the strongest brands on the planet.


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