79%
left a competitor for us
100%
EU Safe Harbor Compliant
CX management is about
more than feedback
Customer feedback is important, but it’s what you do with it that matters most. Properly tracking and resolving customer issues is the critical final step that turns customers into lifelong brand advocates.
Follow-up the right way, right time,
every time
Collect
Collect feedback across multiple channels
Response
Automate responses for quick resolution
Assign
Assign tickets to the right people
Communication
Prioritize and personalize responses
Resolve
Win over customers through swift action
Predict
Track trends to spot future issues
SogoCX empowers you to monitor customer feedback, manage outreach and communication, and resolve negative customer satisfaction issues before they escalate.
Wrap it up with
a CX bow
With SogoCX, nothing falls between the cracks. Customer interactions are tracked, monitored, and routed to the right hands for a speedy resolution.
Delivery
Customer feedback is automatically routed to the relevant team for response and resolution.
Communication
Customer feedback is automatically routed to the relevant team for response and resolution.
Follow-up
Elevate and organize feedback status so critical issues get handled first.
Resolution
Once the issue is resolved, case closed. Your customer is now more likely to do business with you again or spread the word about the positive experience.
Triage
Elevate and organize feedback status so critical issues get handled first.