Capture the Voice of Customer
and take action
Customer experience management means more than collecting feedback about customer experiences. A complete customer experience platform, SogoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.
With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.
The best customer experience software helps you build a foundation of trust and loyalty with your customers, nurturing advocates who are passionate about your company.
Listen to your customers
Gather customer feedback across multiple channels and touchpoints with ease.
Show them you care
Respond quickly to every customer by setting up instant notifications for feedback.
Understand what matters
Break down key metrics to learn the voice of the customer and deliver experiences that resonate.
Identify customer preferences
View trends over time and spot patterns to create experiences that make an impact with powerful analytics.
Meet the customer experience platform that uncovers customers’ real motivations, enabling you to create truly memorable experiences.
It’s no wonder that SogoCX is one of the top customer experience management solutions in the market today!
Address pain points in real time
Monitor customer sentiment
Make the data work for you
SogoCX is a comprehensive customer experience management software designed to streamline the customer journey every step of the way.
Plan
Build business value from the very start
Listen
Collect multi-channel feedback across the customer journey
Integrate
Bring together customer experience data and operational data
Act
Respond and close the loop across any channel
Analyze
Identify the best actions for the biggest ROI
Review
Systematically monitor all touchpoints and data
What is Customer
Experience Management?
In the age of constantly evolving consumer expectations, your biggest business differentiator is the experience you deliver. How do your customers feel when they interact with your business? Do they trust your business to not only meet their basic needs, but to deliver on their highest expectations? This not only determines how loyal your customers are, but also how likely they are to recommend your business to others. Our powerful customer experience management platform helps business understand and identify customer concerns, map out the customer journey to better understand what matters the most, and implement predictive analytics to assess how various SogoCX helps organizations better strategize, optimize experiences, and maximize ROI, creating brands that become icons. changes can impact your bottom line.
Nam convallis lorem ac massa accumsan, rutrum pulvinar nulla fermentum. Pellentesque eleifend massa a dapibus vehicula. Etiam semper nec neque ut iaculis.
Numbers aren’t the complete story. Understand the reasons behind your metrics to realign priorities and devise powerful business strategies.
Nothing works in isolation. Unify critical platforms to create streamlined and impactful business processes, leveraging the possibilities of technology and automation.
A platform designed for everyone. Make the most of Sogolytics with the shortest learning curve, and get the results you need – rapidly.
Got questions? We’ve got the answers! Boasting the best support team in the industry, Sogolytics offers user guides, training, 24/7 assistance, and much more to help you keep the data flowing.
Ready to build a solution
that's right for you?
Looking for a self-service survey
platform for small teams or individual needs?
the know
Explore the latest stories, industry perspectives, and best practices from our member experience experts.