Manufacturing Customer Experience Management
Transform loyalty and deliver products that capitalize on market demands with SogoCX.
Have you evolved your CX strategy?
by transforming your CX strategy. SogoCX gives you the answers you need to predict impact and realign priorities.
Understand customer needs and deliver experiences that go beyond expectations.
A
comprehensive
dashboard
Real-time
feedback
Powerful
analytics
Intuitively designed
Understand the reasons behind your metrics to create a powerful CX strategy that resonates with your customers.
Which drivers have the maximum impact on customer loyalty? Realign your priorities to transform your business strategy.
Transform efficiency and ensure an integrated digital ecosystem with powerful APIs and integrations.
Need more help? Reach out to our customer experience executives to understand
Streamline your
ecosystem
Augment your experience with an integrated digital ecosystem. Ensure every team is on the same page with platforms that speak to each other. Implement automation for a seamless workflow to get the feedback you need for superior experiences.
Gathering insights is not enough. Better understand what your customers need with powerful analytics and reports—and take decisive action.
Segmentation Analysis
Compare data using specific demographic tags and additional filters to identify critical connections.
Cross-Tab Report
View correlation between different factors to understand what needs to improve and where.
Sentiment Analysis
Decode open-text responses and understand what your customers really feel.
Share Live Reports
Share live reports with your team to ensure everyone’s on the same page – even those without a SogoCX account!
Create a powerful
customer experience
What do your customers need? Gather critical insights to optimize your customer experience and maximize impact by understanding key drivers and delivering an exceptional digital-first experience.
Create meaningful experiences that resonate with your customers with complementary solutions that take every aspect into account.
Establish meaningful relationships with your customers by automatically flagging concerns and timely follow-through.
Understand what your employees need to create an engaging, collaborative, and innovative work culture.