Healthcare and Patient Experience Management Solution

Support data-driven care with deep insights and a multi-faceted solution that puts the voice of staff and patients at its core.

Flexible and agile
Manage experiences—
and streamline implementation

With Sogolytics, you can optimize experience management to discover what resonates with your patients and staff. It was developed to fit organizations of any size, from small clinics to large hospital systems—and everything in between. It’s an out-of-the-box solution that scales as you do.

Get started quickly and launch surveys within days, or for more robust implementations, your data and systems can be fully automated within weeks.

Command the journey
and optimize their experiences

Keep an eye on the total view to better understand your patients and staff, and then zero in on each touchpoint to provide exceptional care and support.

Tap into the pulse

Capture employee and patient feedback, actively listen, and uncover key drivers for their satisfaction.

Innovate the idea of care

Gather critical patient experience data that can inform decisions on patient care, safety, and risk to help foster desired patient outcomes.

Break down internal silos

Help your patient experiences soar with staff armed with comprehensive data to support every aspect of care.
How is your ORM affecting your business?

A 2.4-star rating, you could lose up to $20,000 a month. Deployment of Sogolytics Experience Management Platform can help to reduce negative online reviews by 300% within 4 months.
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know what changes most affect patient experience?

Identity, strategize, and act while you track your progress with comprehensive reporting that uncovers key drivers so changes pack the best ROI.
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How can engaged employees drive nursing excellence?

Create engaged employees dedicated to better patient outcomes, patient and staff safety, and excellence of care through a solution intuitively designed to amplify their voices.
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Do you know what matters most?

Solutions to your most important problems with Sogolytics

Request a Demo
A one-stop shop
for everything

“Feedback where you need it most”

“Sogolytics enables us to obtain feedback from patients regarding our staff and then use that feedback to figure out what areas are needed to work on.”

Jelissa Tunstall

Operation Manager
Virginia Physicians For Women

“Put personal touch back at the forefront”

“The ability to generate reports through Sogo allows the Legacy managed facilities to spend more focus on providing care to their respective residents, rather than configuring data. Sogo helped our facilities uphold one of their core values: personal touch.”

Brandy Middleton

Director of Marketing and Engagement
Legacy Healthcare

“A comprehensive view at your fingertips”

“I love your Sogo software. It’s everything I need to create a survey right at my fingertips. But not just create it, it also allows me to manage and review the data – even import/export to different places. It’s a one-stop shop for everything — access to data and reporting tools. Sogo puts me in the command chair. I can now do it myself.”


Data Resources Coordinator
Association for Utah Community Health

Your data will always be safe, secure & compliant

Take the stress out as you work with seamless integrations, feedback from anywhere your patients are, and client surveys all in one platform.

Omnichannel feedback

Gather patient experience feedback through email, mobile chat, web forms, SMS, and more. Collect data at the right time, via your patients’ preferred channel.

HCAHPS ready

Collect the patient feedback you need to comply with the HCAHPS survey with our advanced healthcare survey software.

API integration

Automate surveys and simplify delivery. SogoCX integrates with your EHR or CRM system to bring all of your patient experience data together.

HIPAA compliant

Fully HIPAA compliant and ISO 27001 certified, SogoCX safeguards patient health information through strict security standards.

See how it’s different with Sogolytics

Take a holistic approach to patient care with additional Sogolytics experience products—all in one platform!

The healthcare industry is no stranger to thinking about comprehensive views to solutions—and Sogolytics is no different.

Elevate your patient experience management with a suite of products that work together to bring the big picture into focus, yet powerful enough to slice data with scalpel precision to view it under the microscope.

Bring it all together by leveraging the complete solution. Sogolytics is designed to be your one-stop-solution to deliver a superior experience for everyone. Our integrated ecosystem enables you to see the complete picture while focusing in on different factors to better identify the nuances.

Rethink Employee Engagement and Transform Your Work Culture
Don’t know where to start?
Survey Templates for every project!

Want to understand your patient satisfaction or conduct patient risk assessments? Or maybe you’re looking to gather patient feedback on clinic visits or want to delve into patient outcomes. No matter your needs, Sogolytics has a wealth of survey templates to help get you started on any project.

Start from a template in the bank, but it doesn’t have to stop there. Customize it to fit your needs and gather the data to inform smarter decisions. Need some help? We’re only a click away from helping you be successful.

Patient Satisfaction Survey
Patient Satisfaction Survey
Clinic Evaluation Survey
Clinic Evaluation Survey
Hospital Performance Evaluation Survey
Hospital Performance Evaluation Survey
Staff performance Feedback
Staff performance Feedback
What is patient experience’s role in healthcare?

It’s an integral part of healthcare and the quality of care. Patient experience focuses on the perception of service, care, or facility the patient has, and it’s an important voice to echo through your strategies.

What are ways you can improve patient experience?

There are several ways you can improve patient experience, but the best way is to remember PED—or patients, employees, and data. The voice of the patient has been proven to improve patient satisfaction and patient outcomes. Your staff is crucial to providing excellent service, caring for patients, and promoting positive work environments for their peers. With data, you can delve into what your patients and employees are really telling you for a complete view of where to invest resources.

How does online reputation management affect patient experience?

Your online reputation may be the difference between gaining patients or not. On average, 71% of patients use reviews when deciding on a new doctor. Boosting your online reputation can help you acquire new patients and retain your current ones!

How can patient experience data help my facility assess patient risk?

By analyzing patient experience data, you can identify potential risk areas for your patients and act. This, with clinical data, gives a more comprehensive view of the patient, enabling better risk analysis. What’s great is that doing this can also improve patient satisfaction, safety, practice efficiency, and online reputation!


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