Customer Retention Survey

Number of pages 4 Number of questions 18 Number of times used 6.7k+

Time to complete 4 minutes(approx.)

Remarkable customer experiences – with high levels of satisfaction – are strong predictors of customer retention, customer loyalty, and product repurchase. Collecting feedback with these Customer Retention Survey questions provides the intelligence you need to improve satisfaction and retain valuable customers.

Research shows that getting an existing customer to purchase again is significantly more profitable than having to win a new customer. Gartner has gone as far as saying that 80% of a company’s future revenues will come from just 20% of their existing customers.

It’s clear that a key differentiator is delivering an outstanding customer experience with exceptional customer service. When you understand your customers’ needs, interests, and motivations you can continuously fine tune your product and service offerings. The Customer Retention Survey template will help to uncover insights and increase customer retention.

Use the Customer Retention Survey questions to capture data about what your customers really like – and what they wish you were doing differently. Give customers compelling reasons to engage, purchase more, and become loyal advocates – all while delivering profitable results to your business.


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