Emergency Department Satisfaction Survey Template

Number of pages 7 Number of questions 28 Number of times used 2.8k+

Time to complete 9 minutes(approx.)

A quick look at patient satisfaction with their experiences in the ER can indicate immediate follow-up needs or broader future improvements.

A hospital emergency department can be one of the scariest places to be, especially if you didn’t expect to be there. The staff and caregivers who provide high quality support and service are some of the most valued members of any community, and for good reason. Although the ER can be an unexpected and stressful place to end up,

it’s still critical to review the quality of service that patients receive.The Emergency Department Satisfaction Survey asks questions about feelings of safety, timeliness, ease, and comfort of treatment provided, among other customizable topics. Segment results by type of treatment, age, gender, or any

other variables for a closer look at trends or issues to be addressed. From wait time to insurance processing, there are plenty of reasons an ER visit can induce stress, but having a clear picture of the entire patient experience can help decision makers work from a solid foundation of data rather than relying on simple ad hoc anecdotes.


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