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Capture the Voice of Customer
and take action
Customer experience management means more than collecting feedback about customer experiences. A complete customer experience platform, SogoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.
With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.
Create unforgettable experiences by
being customer-first, always
Go beyond NPS
It’s not always easy to know what the customers are thinking. With SogoCX, you can capture the voice of your customers and focus on what they are saying about you.
Listen and learn
With SogoCX, you’ll be more in touch with your customers through multiple feedback channels, and that means better insight into your customers’ level of satisfaction, expectations, and feelings about your brand. With better information and powerful voice of the customer analytics tools, you’ll be able to take informed and incisive actions.
Put the focus where it needs to be
Metrics such as Net Promoter Score (NPS), Customer Satisfaction (CSAT), and Customer Effort Score (CES) are all important, but only provide a snapshot of customer sentiment. SogoCX puts the power of a true VoC engine in your hands—with a comprehensive view into how your customers feel over time, at multiple touchpoints.
Be proactive, not reactive
With our voice of the customer platform SogoCX, you can monitor trends in customer feedback and gain perspective into how your customers perceive your company or products over time. Armed with this kind of information, your VoC program can anticipate problems before they occur.
Understand who your customers really are
How do you know who your customers are and what they want from your business? Listen to what they tell you. SogoCX helps you home in on customer expectations so you can better align your business with market demands—and that means more for your bottom line.
Take swift action
SogoCX helps you monitor customer feedback respond more quickly to potential issues. A quick response or resolution builds loyalty and keeps customers coming back for more.
Go for the “wow” factor.
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It’s no wonder that SogoCX is one of the top customer experience management solutions in the market today!
CREATE SEAMLESS PROCESSES
Address pain points in real time
Respond quickly to customer issues, adapt to evolving demands in the marketplace, and align people, processes, and technology to meet current and future challenges.
ENSURE DATA PROTECTION
Monitor customer sentiment
Gather feedback across all touchpoints to track and improve key customer experience metrics, including Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
RAPID RESOLUTION
Make the data work for you
Discover trends and patterns in customer sentiment and make course corrections when (and where) they matter most with a CX software that does it all.
Capture customer feedback
across channels
Online surveys
Drop a quick link into any post, site, or message to collect feedback everywhere.
Social media
Match the tone and style of your brand on channels both fun and professional.
Reach out directly to participants through personalized email invitations.
Text messaging
A quick SMS can be the key to collecting on-the-spot feedback.
Customer feedback forms
Embed forms in your app, on your website, or anywhere you like.
QR codes
No contact info? Invite participants scan a code for contact-free feedback.
SogoCX gives you the tools you need to collect valuable feedback from your customers across multiple channels – and more feedback translates to better insights.
Feedback collection
made easy
Optimize your customer feedback management process from the very first interaction.
From email invitations to quick SMS invites or embedded forms (and much more), SogoCX offers dozens of distribution options to meet your customers on their preferred channels—and gather more reliable data more quickly.
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Looking for a secure, robust, and advanced form builder? You’ve come to the right place.
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Correlate employee satisfaction data with metrics from other systems and better understand the relationship between your employees or volunteers and citizens.
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Gain insight into key drivers of managers and employee engagement to help boost service to the public and ensure your people are performing at their highest level.
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Test new safety protocols, gauge morale among employees or military recruits, and understand learning gaps and productivity pain points to take impactful measures.
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Gather post-training feedback for military service or government training programs to understand how they can be improved for better engagement and learning.
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Listen and learn
Improve your training effectiveness and professional development offerings with candid feedback.
Put the focus where it needs to be
Attract and evaluate the right candidates for the job by collecting critical insights.
Understand who your customers really are
Improve event planning by getting all the information you need beforehand.
Take swift action
SogoCX helps you Fix issues and processes faster to improve resident satisfaction.
Capture customer feedback
across channels
Looking for a secure, robust, and advanced form builder? You’ve come to the right place.
Online surveys
Drop a quick link into any post, site, or message to collect feedback everywhere.
Social media
Match the tone and style of your brand on channels both fun and professional.
Reach out directly to participants through personalized email invitations.
Text messaging
A quick SMS can be the key to collecting on-the-spot feedback.
Customer feedback forms
Embed forms in your app, on your website, or anywhere you like.
QR codes
No contact info? Invite participants scan a code for contact-free feedback.
Find out what you need to know
from those who know
There’s no replacement for feedback. Without it, your company is operating in the dark. Worse yet, if customers can’t find a way to let you know that they have a problem, they’ll turn to your competitors – and be sure to let their friends know.
Customer feedback provides the data points you need to make intelligent business decisions—whether that means small course adjustments or visualizing potential problems down the road. Collecting customer feedback is the surest, most reliable way to keep your business on track.