Conduct conversations across continents
Connect with customers around the world as if they lived next door. Easily deployed customer feedback surveys strengthen your understanding of the market with a robust collection of insights.
- Our customer engagement platform goes the extra mile. With an extensive customer engagement survey question bank and ready survey templates you can launch your survey in minutes!.
- Dynamic data collection tools in our system adapt intelligently to customer feedback in real time.
- Generate and distribute tailored reports built on industry standard metrics (NPS, CSAT, CES) to gain true insight into the customer experience.
- Gather touchpoint feedback in a single question or conduct a full annual customer satisfaction survey – building brand trust all along the way.
Good Data Leads + Powerful Insight = Improved CX
Predict customer behavior by breaking down your NPS data, gauging customer loyalty, and addressing those who might be looking elsewhere.
Focusing on your products and services, a strong CSAT report helps you determine where to act in order to transform your customer experience.
CES data shows how much time and effort customer spend to get their questions answered and problems solved, making it easy to anticipate and address issues before they arise
Dig into the data to find what is truly motivating the customers in your market. Understanding the key elements that drive sales and engagement lets you allocate resources wisely as you improve your overall customer experience.
Fully Secure. Fully Supported. No IT Degree Required
SogoCX provides customer engagement tools and resources that allow users of all levels to deliver expert-level customer experiences.
Drive growth across your organization
Actionable data is the foundation to organizational progress, but only if it shared promptly with key stakeholders. Automate your customer engagement survey reporting and distribution to support internal and external growth simultaneously.
- Automate your reporting to leadership across all departments, generate task-specific analysis to support new product development, or build your next campaign based on what motivates your base right now.
- Full platform integration with Salesforce, Google Analytics, and other business essentials, lets you share and deploy customer engagement data without breaking a sweat.
"Sogo has always have been prompt with responses and phone calls, courteous when we failed to understand and quite intuitive when we required help. We continue to be pleased with Sogo. Let it be said we think of Sogo and its people as partners.”
“User-friendly, Sogo has great functionalities in terms of data analysis.”
“I love using Sogo! The dashboard is user-friendly and offers amazing flexibility for all of our survey and analytics needs. Sogo had the standard functionality we needed and all of the advanced bells and whistles we wanted at a reasonable price.”
A platform that goes the extra mile
- Powerful tools for the novice and expert alike – from customer engagement management beginners to experienced CX professionals.
- The highest-level security ratings in the marketplace
- World-class technical support and resources available around the clock
- Customized builds and integrations available