Closed-loop Customer Experience

Hear every customer
No matter the industry, regardless of your business size, customers expect a high level of personalized response. Many companies struggle to respond to what really matters to customers. SogoConnect provides closed-loop customer experience ticketing and action planning tools to help you operationalize your responses to customers from anywhere across the organization.

What is close-loop?

Detractors offer an opportunity to win your most loyal customers. Directly follow up and respond to negative customer feedback and comments with a closed-loop system. Just like that, you are more likely to win a repeat client.
Connect with your customers to improve brand value.

SogoCX lets you flag critical tickets, keep an eye on key feedback, and follow the progress of these with our case management system to ensure a close-loop experience that will go a long way.


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