SogoCX provides the technology backbone that can transform the quality of your customer experience, making it an important – and manageable – core virtue of your business.
Administrative power Apply the speed and versatility of modern technology to the most stubborn customer experience challenges. Within our platform, managers will find every CX feature they need to master data access, control workflows, and administer campaigns. Reporting and dashboards Our intuitive interface gives you the information you need to facilitate and prioritize effective action. Customer experience survey platform Get the answers you need with professionally designed templates, extensive question and answer banks, and omnichannel distribution. Our intuitive and secure platform easily integrates with your other key systems, such as CRM and marketing automations software. Workflow management Maintain control while facilitating customer experience management across your enterprise by automating processes, implementing role-based access, setting up alerts, and other many other features. Brand your surveys Customize the look and feel of every touchpoint – surveys, feedback forms, and more – all SogoCX to ensure a strong brand identity.
Multilingual feedback collection Build the surveys in your native tongue, while adding in languages to execute the project in your audience’s language. Our SogoCX includes translations for more than 40 languages! Sentiment analytics Understand topics and sentiments in your customers’ own words. SogoCX automatically analyzes open text from emails, surveys, social media, and other forms of written feedback without requiring manual tagging.